XfameTech
XfameTech 名遐信息科技
contact@xfametech.com
+86 4006800132

Your Reliable IT Service Provider

XfameTech is an IT Service, Consultation and Solution Company.

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Servicenow ITSM

ServiceNow

ServiceNow is a world leading ITSM Solution.

XfameTech provides consulting, design, implementation and support services on ServiceNow ITSM solution.

Our Servicenow implementation Plan

Build Implementation plan based on desired business outcomes.

01 identify critical IT and business gaps

Start with clear understanding of business objectives which we want to achieve.

  • Effective outage management
  • Reduce impact of outages
  • Improve resolution speed

02 Map and assess capabilities

Map ServiceNow capabilities that align with business objectives.


  • ITSM - Problem, Change, CMDB, etc.
  • ITOM - Discovery, Service mapping, Event Management
  • Analytics - Reporting
  • Team - Knowledge, Collaboration, Process Workflow
  • Integration - MID Server
Plan
timeline

03 Build Phased Program Plan

Focus on short-term goals to realize long-term goals with 3 to 5 phases .

  • Define transformation journey
  • Identify implementation priorities
  • Plan for the implementation
  • Build support for the implementation
  • Refine implementation plan

04 Capture quick wins

Capture high-visibility, low dependencies quick wins.

Across each phase of implementation, consider making room for early implementations.

  • Promote the broadest organizational exposure
  • Result in high visible service experience improvements

Servicenow implementation project delivery

ServiceNow Implementation Project Delivery

Success stories - operational Excellence

Incident Management

End to end incident management along with major incident management, child incidents, incident tasks, etc.

Service Catalog

Provide end users access to any business services they need through a single, easy to use catalog page.

Request Management

Identify and implement service requests across transformation journey and BAU with our own service request onboard approach.

Problem Management

Minimize service disruptions, speed up service restoration, accelerate root cause resolution and eliminate recurring incidents.

Change Management

Increase change velocity, enhance proficiency and accuracy, integrate with DevOps and SRE.

Knowledge Management

With feedback management implemented, increase user satisfaction, promote knowledge sharing and power continuous improvement.

Success stories - Experience improvement

Self-Service Portal

Empower users with self-service, create engaging experiences with simple and immediate access to resources, build end-to-end self=service portals quickly and smoothly with an easy-to-use, modular UI.

Teams Integration

Extends the Now Virtual Agent integration with Microsoft Teams to enable employees to meet effectively request and receive service from within Microsoft Teams.

Now Mobile App

Drive tailored experiences for routine employee needs from a single mobile app.

Success stories - Integration & Automation

CTI Integration

Computer Telephony Integration (CTI) enables ServiceNow to support inbound and outbound telephone calls.

E-bonding integration

Successfully implemented E-bonding integrations between different ServiceNow instances for incidents and service requests.

Jira Exlate Integration

Synchronize the updates from ServiceNow Incidents, Service Requests with Jira issues and vice versa.

Monitoring Integration

Integrated monitoring tools including Zabbix and other tools with ServiceNow. Trigger ServiceNow incidents with monitoring alerts.

WSO Integration

Integrated Workspace ONE with ServiceNow through VMware Workspace ONE ITSM Connector.

AD & O365 Automation

AD automation implemented on user account provisioning.
O365 automation on license granting.