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XfameTech is an IT Service, Consultation and Solution Company.

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ITSM Solution

XfameTech provides consulting service and implementation service for ITSM solutions.

XfameTech has rich experiences in ITSM consulting and implementation based on ITSM platforms ServiceNow and ServiceAide.

What is ITSM

IT service management (ITSM) is a set of policies and practices for implementing, delivering and managing IT services for end users in a way that meets the stated needs of end users and the stated goals of the business. 

ITSM is a strategic approach to IT management, with a focus on delivering value to customers. ITSM clearly defines the roles and responsibilities of every individual and department with regard to IT services. It allows for increased productivity, lower costs, and improved end-user satisfaction.

what are ITSM processes

Incident Management

Manage and track incidents (a disruption to normal operations). ITSM incident management handles the entire incident managementprocess to restore services as quickly as possible.

The ability to prioritize incidents according to business impact allows staff to focus their efforts on high priorities.

Service Request Management

Manage and follow up on service requests, including requests to reset passwords, install new workstations, update personal data, or access information.

Request management helps ensure that important requests are always moving forward.

Problem Management

Streamline incident investigations, from detection to eradication, through the ITIL subprocesses of problem control, error control, and proactive problem analysis.

Problem-management processes remove defects from the IT infrastructure, eliminate recurring incidents, and stabilize the environment.

Change & Release Management

ITSM tracks scheduled and planned infrastructure changes, including process management and planning capabilities. Change implementation is quicker and more consistent, with risks and errors minimized.

Configuration Management

Track all configuration items in your IT system. Identify, verify, and maintain critical configuration information for hardware, software, personnel, and documentation.

Configuration management gives IT teams a reliable repository for IT component information and establishes clear relationships between IT infrastructure components and services.

Service Level Management

Track service-level commitments with customers and from vendors, so management can pinpoint weaknesses and take corrective action.

ITSM Efficiencies

Efficient use of IT Resources

The ITSM umbrella encompasses the entire range of IT services, for a more efficient approach.

Process Workflow

Automated process workflow improves collaboration and eliminates many manual tasks. ITSM reduces and streamlines many employee tasks, giving them more time to focus on strategy and customers.

Save Time and Money

ITSM identifies and eliminates recurring problems and promotes faster issue resolution. This reduces costs, both in terms of time and money investments.

Reduce Downtime

Faster IT response and improved availability management means that your resources will always be working to improve your business.

Prevent issues

Create effective, customized responses to specific IT issues.

Insightful Reports

Reporting automation makes the reporting process more cost effective and accurate.

ITSM magic quadrant

ITSM Maigc Quadrant is provided by Gartner.


A Magic Quadrant is a tool that provides a graphical competitive positioning of technology providers to help companies make smart investment decisions.


Magic Quadrant provides a view of the four types of technology providers in any given field:


  • Leaders execute well against their current vision for changing market rules but do not yet execute well.
  • Visionaries understand where the market is going or have a vision for changing market rules but do not yet execute well.
  • Niche Players focus successfully on a small segment or are unfocused and do not out-innovate or outperform others.
  • Challengers execute well today or may dominate a large segment but do not demonstrate an understanding of market direction.
ITSM Magic Quadrant

OUR ITSM Solution

Servicenow ITSM

ServiceNow is a world leading ITSM Solution.
XfameTech provides design, implementation and support services on ServiceNow ITSM Solution.

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ServiceAide ITSM

ServiceAide provides modern service management solution.
XfameTech provides reselling, design, implementation and support services on ServiceAide Service Management Solution.

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