IT Consulting
XfameTech provides IT Consulting Service, including Service Architecture and Design, Transition, Delivery, Project Management, Agile Development, etc .
Service Transition
Asses the as-is environment, with the desired outcomes, create the gap analysis report, which will be used for designing. Identify key priorities.
Implement the processes on the ITSM platform, conduct knowledge transfer, and deliver trainings. XfameTech has rich experiences on ServiceNow ITSM solution.
Structure and manage the overall service transition at a high level, to deliver the desired outcomes. Onboard the program team and kick off the program.
Design the processes based on industry best practices as well as aligning with the gap analysis and key priorities.
Drive the change management and communication of the transition, provide hyper-care service of the new launch.
Ensure SLAs are achieved with great customer satisfaction and experiences.