Managed Service
XfameTech provides daily operation managed IT services in various domains.
With Service Governance and Management organization established, Xfametech has a mature team to deliver qualified service with achieved SLAs and guaranteed customer satisfaction.
service desk
XfameTech IT Service Desk provides 1st Level support, collaborative works with 2nd Level teams and facilitate communication across different teams.
Supported Languages : Chinese, English, Korean, Thai and Japanese.
Service Window: 7 * 24
ONSITE SUPPORT & Dispatch
XfameTech provides onsite support and dispatch services in:
- China: L1 and L2 cities by leveraging partner network
- Singapore
- Thailand: Bangkok
Dispatch time to Arrival: Next Business Day for P3/P4 incidents, 4 hours for P1/P2 incidents.
application managed service
XfameTech provides L2 Application Managed Service, covering enterprise applications including but not limited to ERP, CRM, SCM, HR System, Finance System, etc.
Problem and Change management are implemented through the support lifecycle.
infra managed service
XfameTech provides L2 Infrastructure Managed Service on Network, Servers, Virtual Machines, Cloud, Monitoring, etc.
Event management, Problem Management and Change Management are implemented through the support lifecycle.
Database administration
XfameTech provides managed DBA services on MySQL, MongoDB, PostgreSQL, etc. including monitoring, health check, backup, performance tuning, master-slaver replication set up, etc.
XfameTech builds Database monitoring during the support transition.
service management
XfameTech implements ITIL based service transition and delivery management through the support lifecycle.
XfameTech assigns ITIL certified, experienced service delivery manager for service management.