Plain terms,
no legalese surprises
Effective 2026-05-16. By using XfameTech products or services you agree to these terms. They're written to be readable — if anything is unclear, ask sales before signing.
What you're agreeing to, in plain words
Each item is the lay summary; the contract MSA on Enterprise plans is the legally-binding version.
- 01
Your account
You're responsible for what happens under your account. Keep credentials secure, give each user their own login, and let us know within 24 hours of any unauthorised access.
- 02
Acceptable use
Don't use our products to send spam, host illegal content, or attempt to bypass tenant isolation. We may suspend an account that materially breaches this; you'll always get notice unless we have to act immediately to protect other customers.
- 03
Subscription & billing
Subscriptions renew automatically at the same term length unless cancelled. Annual subscriptions can be cancelled before renewal for a full pro-rated refund of unused months. Monthly subscriptions can be cancelled anytime; they end at the close of the current month.
- 04
Service levels
Cloud customers on paid plans get a 99.9% monthly uptime SLA (99.99% on Enterprise). If we miss it, you get service credits — see the SLA addendum in your contract for the exact ladder.
- 05
Your data, your IP
You own everything you put in. We get a narrow licence to process it for the sole purpose of providing the service. We don't claim any rights over your content, configurations or branding.
- 06
Confidentiality
Both sides agree to keep each other's confidential information confidential — typical mutual NDA terms apply. The contract MSA on Enterprise plans is more specific.
- 07
Warranties & liability
We provide the service "as is" with the SLAs above. Total liability for any 12-month period is capped at the fees you paid in that period. We're not liable for indirect or consequential losses.
- 08
Termination
Either side can terminate for material breach with 30 days' written notice and a chance to cure. On termination we'll give you 30 days to export your data before deletion.
- 09
Governing law
These terms are governed by the laws of Singapore; disputes go to the courts of Singapore. Enterprise customers may negotiate a different forum in their MSA.
Need a tailored agreement?
Enterprise customers get a custom MSA, DPA and SLA addendum. We'll redline yours or send ours.