Build a business on
X-Suite
Whether you resell IT products, run an MSP, or build integrations — the X-Suite partner program shares margin, protects deals, and gives you the tools to close them.
Four ways to work with X-Suite
Pick the model that fits your business — or combine two. Most partners start with one product and one motion, then expand.
Reseller
Sell X-Suite to your enterprise customers with named-deal protection. Margin improves as you tier up, and recurs for the customer's life on the platform.
MSP
Bundle X-MSP under your own brand for the customers you already serve. Per-client tenancy, clone-on-onboard provisioning, and tenant-safe AI so cross-client leakage is physically impossible.
Technology / integration
Build a certified integration with X-Suite APIs — IdP, monitoring, ITSM connector, chatbot channel. Get listed in the marketplace and share leads in either direction.
Consulting
ITIL, digital-transformation and change-management consultancies who implement X-Suite as part of a larger engagement. Co-delivery and joint pursuit playbooks included.
The program, in six lines
Margin that grows with you
20% baseline. Up to 35–40% at the top tier. Recurring for the life of the customer — not just the first year.
Deal registration
Register a named prospect first, keep it protected. Inbound requests for that account route to you. No partner-on-partner poaching.
Sales + tech training
Free access to the partner training portal. Certifications for named-account sales and technical delivery — self-paced, quarterly instructor-led cohorts.
Free sandbox
Dedicated tenant with the full production feature set. Use it for demos, POCs, and cert practice. Reset on demand.
Co-marketing (MDF)
Market Development Funds for joint webinars, events, campaigns — from Silver upward. Scales with your tier.
Dedicated partner manager
Named PM at Gold+. Quarterly business review, roadmap previews, escalation path for stuck deals.
What you unlock at each tier
Registered is instant on approval. Silver and above are annual, with a soft revenue expectation and a re-review each year.
| Feature | Registered Onboarding | Silver Committed | Gold Strategic | Platinum Invitation |
|---|---|---|---|---|
| Deal registration | ✓ | ✓ | ✓ | ✓ |
| Sales training + cert | ✓ | ✓ | ✓ | ✓ |
| Technical certification | ✓ | ✓ | ✓ | ✓ |
| Sandbox tenant | ✓ | ✓ | ✓ | ✓ |
| Marketplace listing | — | ✓ | ✓ | ✓ |
| Co-marketing (MDF) | — | Basic | Standard | Priority |
| Dedicated partner manager | — | — | ✓ | ✓ |
| Roadmap previews | — | — | ✓ | ✓ |
| Quarterly business review | — | — | — | ✓ |
Register a deal, own it end-to-end
Once you register a named account with us, no other partner can transact against it for the life of the opportunity. Inbound requests for that customer route back to you. This applies at every tier, from Registered upward.
Program FAQ
How long is the application process?
Two weeks is typical. We do a 30-minute intro call, ask you to complete the partner application form, then run a light due-diligence check (business registration, references). Onboarding to the partner portal is same-day after approval.
What's the minimum revenue commitment?
None at Registered tier. Silver has a soft expectation of about USD 50,000 net-new ARR per year. Gold is around USD 200,000. Platinum is invitation-only, based on strategic fit rather than a single revenue threshold.
Do I need to certify before I can sell?
We recommend at least one named-account sales certification before your first deal. Technical delivery certification is required to lead a customer implementation — if you don't have it yet, we co-deliver until at least one of your team is certified.
What if my customer wants X-Suite on their own on-prem servers?
Fully supported and expected. Our Enterprise tier is on-prem-first with a local-LLM option for regulated buyers. You can lead the install (if certified) or we can co-deliver with your team shadowing.
Can I resell just one product or does it need to be the whole X-Suite?
Either. Most partners specialise in 1–2 products first (usually X-ITSM or X-MSP) and broaden over time. Nothing forces you to sell the full suite.
Ready to build with us?
Tell us a bit about your business and the customers you serve — we will schedule an intro call within a week.